Returns, Refunds & Exchange Policy
Last Updated: 4th October 2025
At Pepphr, we are committed to delivering products that reflect our promise of quality, craftsmanship, and elegance. While we strive for perfection, we understand that there may be situations requiring a return, exchange, or cancellation. Please review our policy carefully before placing a request.
ORDER CANCELLATIONS
Orders may be cancelled within 2 hours of placing the order.
After this time, the order will move into processing and cannot be cancelled.
Cancellations are not a valid reason for initiating a return or exchange later.
Refunds for cancelled orders will be credited either to your original payment method or to your Pepphr Wallet, as per your choice.
7-DAY RETURNS & EXCHANGES
Returns and exchanges can be requested within 7 days from the date of delivery.
All requests must include clear images of the product, original tags, packaging, and invoice for verification.
Each request undergoes a quality and policy check before approval.
ELIGIBILITY
Returns/exchanges are accepted only if:
Item is damaged during transit.
Item is defective or faulty.
Item has missing parts or accessories.
Wrong size/color was delivered (exchange allowed if the correct variant is available).
Conditions:
Products must be returned in unused, unwashed, unaltered condition with original tags, packaging, and invoice.
Certain categories (e.g., innerwear, perfumes, personal care items, customized products) are strictly non-returnable and non-exchangeable.
Shipping charges (if applicable) are non-refundable.
HOW TO INITIATE A RETURN OR EXCHANGE
Log in to your Pepphr Account.
Go to Orders → select your order → click Return / Exchange.
Select a reason from the dropdown list.
For refunds, choose your preferred method (Pepphr Wallet or Original Payment Method).
For exchanges, select your preferred variant (size and/or color).
Upload clear images of the product with tags and packaging for verification.
Submit your request. The status will be visible under the specific order item.
- Returns & Exchanges, damaged products will be given replacement and delivered in 7-10 business days.
RETURN & EXCHANGE STATUS TRACKING
Each request progresses through the following stages:
Requested – Your request has been submitted.
Approved – Your request has passed initial verification.
Initiated – Pickup or further instructions arranged.
Completed – Return/exchange successfully processed.
Declined – Request did not meet policy requirements (decline reason shown in your order details).
RETURN & EXCHANGE GUIDELINES
If a wrong item is returned by the customer, the correct item must be sent to our warehouse (at customer’s cost) before the process can continue.
Refunds will be issued only after the returned product has been received and verified.
If an exchange is declined due to unavailable size/color or stock-out, a return option will be offered (only if the return reason is valid).
Items without original tags, invoice, or packaging will be declined.
Pepphr reserves the right to approve or reject requests at its sole discretion.
REFUNDS
Refunds are initiated after successful verification of the returned product.
Refunds will be credited within 3-7 business days:
Original Payment Method (for prepaid orders).
Pepphr Wallet (faster and available for immediate use).
COD orders → refunds credited to Pepphr Wallet only.
Shipping charges are non-refundable.
PARTIAL REFUNDS / DEDUCTIONS
Pepphr reserves the right to grant partial refunds if:
The product is returned with missing tags or packaging.
The product is not in its original condition.
The return is delayed beyond the valid window.
CUSTOMER’S RESPONSIBILITY FOR RETURN SHIPPING
If Pepphr is at fault (damaged/defective/wrong item), we will arrange pickup or bear the shipping costs.
If the return is for other eligible reasons, the customer must bear the return shipping costs.
RISK & LIABILITY DURING RETURN TRANSIT
If the customer self-ships the product, we recommend using a trackable courier service.
Pepphr is not liable for lost or damaged items during return transit.
LATE OR MISSING REFUNDS
If you have not received your refund within the specified timeline, please:
Check with your bank/payment provider.
Contact your credit card company (some delays may occur).
Contact your bank as processing times vary.
If the issue persists, please email us at support@pepphr.com.
CUSTOMER SUPPORT
For assistance with cancellations, returns, exchanges, or refunds:
Email: support@pepphr.com
Phone/WhatsApp: +91-93463 39216
Operating Hours: Monday – Sunday, 10:00 AM – 7:00 PM IST
At Pepphr, every purchase is a reflection of elegance and trust — and our policy is designed to ensure a transparent, fair, and seamless experience with every order.
